Privacy Policy

TALYN is an entertainment marketplace connecting customers with talent and authorised representatives. TALYN is responsible for deciding how personal information is used to operate the marketplace. Privacy questions and rights requests can be submitted through TALYN Help & Safety.

This policy applies to visitors, customers, talent, managers, agencies, promoters, venues, applicants and others using TALYN's website, marketplace, support or related services.

We collect information needed to operate the services a person chooses to use. The categories below distinguish public profile information from private account, booking, payment and verification information.

This may include name, contact and sign-in details, account role, preferences, support requests and information entered into forms. We do not request sensitive information unless it is genuinely necessary and can be handled lawfully.

Public profiles may show a stage name, biography, general location, categories, media, social links, starting prices, availability indicators, reviews and verification status. Home addresses, identity documents and private account details are not public.

We may process event dates, venue information, audience size, timings, budgets, requirements, offers, agreed changes and booking status to support enquiries and bookings.

When secure payments are enabled, an authorised payment provider may collect card, bank or payout information. TALYN receives only the information necessary to administer payment status, fees, refunds, disputes and records. The provider and its applicable terms will be identified before payment details are collected.

Verification may involve identity, age, business authority, professional credentials or safety documents. We restrict access to this information, retain it only as necessary and never display it publicly.

We process enquiry threads, booking messages and support conversations to deliver the service, prevent abuse and resolve issues. Authorised staff access messages only where needed for support, safety, legal or platform-integrity purposes.

We may use a selected city, service area or approximate location for discovery. We do not publish a home address or precise live location. Device location requires permission and has a manual location alternative.

Temporary travel availability is opt-in. Users control the destination area, date range and visibility and can stop it. Exact accommodation and movement details remain private.

This may include device type, browser, IP address, page activity, diagnostics and security events. We limit this collection to information needed for security, reliability, analytics and improving the service.

We use information to create accounts and profiles, support discovery and booking, communicate, personalise relevant results, provide customer service, protect users, prevent fraud, meet legal duties and improve reliable operation.

Depending on context, processing may rely on a contract, requested pre-contract steps, legitimate interests, legal obligations or consent. The basis used depends on the feature, information and applicable law.

We may use chosen location, searches, saved talent, category preferences and booking activity to show more relevant results. Where required, we explain material personalisation and provide appropriate controls.

Marketing follows applicable consent and opt-out rules. Transactional messages about accounts, security, enquiries and bookings are different from marketing. Users can manage available preferences and opt out of marketing communications.

We may share information with parties to an enquiry, providers supporting the service, professional advisers, authorities where legally required or a business successor with safeguards. We do not sell personal information.

Managers and agencies can see only profiles and booking information they are authorised to manage. Access can be removed when authority ends or is disputed.

Providers may support hosting, authentication, communications, payments, mapping, analytics, verification and support. We require providers to handle personal information only for authorised purposes and under appropriate data-protection terms.

Because TALYN supports an international marketplace, information may be processed outside a user's country. Where required, we use recognised safeguards for international transfers.

We keep information only for as long as it is needed for the purposes described here, including account operation, booking and payment records, safety, disputes, fraud prevention and legal obligations. Retention periods vary by information type and applicable law.

We use proportionate safeguards such as role-based access, protected transmission, monitoring and controlled storage where implemented. No online service can promise absolute security.

Depending on location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent and complain to a regulator. Lawful exceptions may apply.

Users can request deletion through account settings or support. TALYN may retain limited records for legal duties, payments, fraud prevention, disputes or enforcement while removing information no longer required.

Customers and independent account holders must be able to enter a legally binding agreement. An under-18 talent profile may only be managed through TALYN's dedicated parent or guardian consent and supervision process.

TALYN may use essential cookies and, where implemented and permitted, preference or analytics technologies. Users will receive appropriate information and controls. See Cookie Settings.

We may update this policy as TALYN develops. Material changes will receive appropriate notice where required, and last-updated and effective dates will be revised.

Questions and rights requests can be submitted through TALYN Help & Safety. Please include “Privacy request” in the subject so it can be routed appropriately.